Hilton Pasadena

Attended a wedding in San Marino

No refrig., No microwave, no hot tub or pool, yet the price was on the higher end for Pasadena and similar to 4 star hotels in the area with far more amenities. This Hilton charged "Hilton" prices without the typical Hilton level of amenities. Too expensive for what you got and a very poor value proposition. We checked out 2 days earlier and found other accomodations.

Room was large and Internet was excellent. Large flat screen tv with hd. Outside staff was very helpful. Room heating was needed and worked very well. Proximity to Paseo del Colorado should be emphasized as well as easy walks to light rail station and restaurants, as these were a big plus. I was impressed by eco efforts by the hotel because these usually are at my inconvenience but were not in this case.

Room was very clean. Check in and check out was fast. Their van took us where we needed to go around the area for free. A deli, Starbucks, a buffet and a small snack area was available. We didn't need to leave the hotel to eat if we didn't want to. Staff was helpful and polite (minus one very cranky old bell man and driver in the morning).

Hotel parking was very expensive. Bring your own pillows. They are flat and lumpy

The staff are very friendly and helpful. I liked the temperature control in the room.I Also liked that they have a Starbucks there and the Pumpernickel cafe. I also enjoyed the band they had there.

They could use fans in the bathroom as well as a portable vanity mirror that could be taken into the room to do makeup etc. while someone else uses the bathroom.

Nice breakfast especially the fruit

Thin walls, no and then you could hear neighbors making calls.

The lobby and the condition of the bedding and towels.

The rugs needed cleaning. The feel of the hallways felt old and smelled stale. I think an upgrade of furniture is needed. Many scratches and stains on the nightstands. THere was dust bunnies in all corners of the rugs.

The customer service from the front desk was impeccable, we felt very welcomed.

I didn't like the fact that as guest, we had to pay $18 for parking, that was ridiculous.

The service was impeccable! My son had to take an important exam the next day and we needed #2 pencils in a hurry and the front desk representative had four #2 pencils delivered to our door! Now that is service where you don't have to stay at a 5 star hotel to get it. We bought a movie in our room and the screen was fuzzy however the screen didn't appear fuzzy with regualr tv. We were not charged for the movie. The bed and pillows were very very comfortable-again it felt like a 5 star experience of comfort. Thank you for bringing back excellent service that everyone should be able to experience without having to pay an arm and a leg for it. Now that is good business. I look forward to staying at a Hilton again in the future.

Location was walking distance to shops and bars/restaurants. About 8 blocks away from Parson's building to catch the city shuttle to get to events at the Rose Bowl.

Hotel overcharged us. Make sure you checked out at the desk and get the rate you reserved it for. Otherwise you need to call them and get it resolved. Bit of annoyance.

Excellent service by entire staff.

Rooms need to be updated especially the ventilation.

Great location and friendly staff

$21 valet parking per night or $19 public parking is just not ok...

pool area was nice

starbucks coffee venue in hotel needed more staff in AM line was long and slow

Loud noisy fan in the bathroom that ran continuously - Ugh!

Nothing they're all rude af

Everything